Out of Hours Help: Difference between revisions

Revision as of 15:06, 17 March 2015

Support Hours

General support hours is 8-6 Monday through to Friday.

Contact out of hours:

Some staff do keep an (unofficial) eye on things out of hours and you may be able to get hold of someone in the following ways:

Live Chat (IRC): irc.z.je/a&a
SMS: 01344 400999

Major Outages (MSO)

If you think there is a major service outage and staff should be informed, then please see MSO page on the main AAISP web site which explains how you can wake up staff. (They may already be awake, aware and fixing issues :-) )

@@ Line 1: / Line 1: @@
+==Support Hours==
-More info coming soon
+General support hours is 8-6 Monday through to Friday.
 ==Contact out of hours:==
+Some staff do keep an (unofficial) eye on things out of hours and you may be able to get hold of someone in the following ways:
 *Live Chat (IRC): [http://aa.net.uk/kb-irc.html irc.z.je/a&a]
 *SMS: 01344 400999
-==Major outages==
+==Major Outages (MSO)==
-If you think there is a major outage and staff should be informed, then please see [http://aa.net.uk/support-mso.html MSO page] on the main AAISP web site which explains how you can wake up staff. (They may already be awake, aware and fixing issues :-) )
+If you think there is a major service outage and staff should be informed, then please see [http://aa.net.uk/support-mso.html MSO page] on the main AAISP web site which explains how you can wake up staff. (They may already be awake, aware and fixing issues :-) )