Revision as of 12:59, 1 Mayıs 2015

Call Gate - IVR

Simple Call Gates are supported, where by a number can be called and a message played back such as 'Please press 1 for Sales, 2 for support...'. The system will then put the call to a corresponding number.

To set this up:

Accessing This Feature

Access is via the Control Pages as follows:

Log in to the Control Pages with your xxx@a login
Click on the Number you want to configure
Click the 'Incoming Tab'
Set it to always to go voicemail
Fill in some of the Also-rings to go to the DDI of the various targets you want
Enter a 'fail' number, as this will be used as the default number to call if no digits are keyed by the caller
Register a phone to the 'Main' number, dial 1571 and record your 'Please press 1 for Sales, 2 for support...' message

This then works as follows, once the caller has called in and has been answered with the voicemail message, the user can key a digit. If there is an also ring number set up for the corresponding digit then the call is put through to that number as a divert.

If there is a fail number set up as well as some also ring numbers then the fail number is used as a default if no digits are keyed. If there is a fail and no also ring then the fail number is used immediately after the announcement. - this then works as a greeting before a call is put through to phones.

@@ Line 5: / Line 5: @@
 ==To set this up:==
+{{CPbox|#Click on the Number you want to configure
-*Set the 'Main' number can to always to go voicemail, or to go to voicemail after an amount of time.
+#Click the 'Incoming Tab'
-*Fill in some of the Also-rings to go to the DDI of the various targets you want
+#Set it to always to go voicemail
-*Enter a 'fail' number, as this will be used as the default number to call if no digits are keyed by the caller
+#Fill in some of the Also-rings to go to the DDI of the various targets you want
-*Register a phone to the 'Main' number, dial 1571 and record your 'Please press 1 for Sales, 2 for support...' message
+#Enter a 'fail' number, as this will be used as the default number to call if no digits are keyed by the caller
+#Register a phone to the 'Main' number, dial 1571 and record your 'Please press 1 for Sales, 2 for support...' message
+}}
 This then works as follows, once the caller has called in and has been answered with the voicemail message, the user can key a digit. If there is an also ring number set up for the corresponding digit then the call is put through to that number as a divert.