KCI (Keep Customer Informed) is one of those horrid BT acronyms, and from April 2017 we are making a new KCI system!

We send emails and text messages to customers about many and various things regarding the status of their service, eg:

Order status tracking
Engineer appointment times
Broadbane up/down messages
Fault tracking
and so on

A new system

Starting April 2017 we will be working through the systems moving everything to a new system which will better tie the various ways we notify customers in to a single system.

From the customer point ov