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This is the support site for Andrews & Arnold Ltd, a UK Internet provider. Information on these pages is generally for our customers but may be useful to others, enjoy!
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== Windows setup ==
# Using a command window, or the '''Start|Run''' box, execute the command <tt>'''mmc'''</tt> (and answer Yes when asked if you want to allow changes).
# Select '''Add/Remove Snap-in''' from the File menu, choose the '''Certificates''' snap-in and add it to selected snap-ins.
# A dialog will ask if you want to manage certificates for the user account, a service account or computer account. You must select <tt>'''Computer Account'''</tt> here in order to manage the system certificates. If you do not select this, or you start up the certificate manager in some other way (
# Another dialog will ask which computer to manage. Choose <tt>'''Local computer'''</tt>. Click '''Finish'''
# Finally click on <tt>'''OK'''</tt> to start the certificate manger snap-in.
# Click <tt>Next</tt>, select <tt>No, create a new connecton</tt>, <tt>Next</tt>
# Choose <tt>Use my Internet connection (VPN)</tt>
# Insert the server name (
# Select <tt>'''Don't connect now; ...'''</tt>
# You don't need to enter User name and password as it will ask again later
==Error 13801: IKE authentication credentials are unacceptable==
[[File:Win7-IPsec-error-ike2auth.PNG|framed|none|Error 13801]]
#Check that the hostname as set in the VPN settings matches the server certificate name, or:
#Double check that you selected 'Computer Account' in the steps above for the installing the certificate in the Certificate Manager
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