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This is the support site for Andrews & Arnold Ltd, a UK Internet provider. Information on these pages is generally for our customers but may be useful to others, enjoy!

Category:FTTP Faults: Difference between revisions

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== Slow connection ==
* Check/swap the cable between the Openreach ONT and your router - ensure it's a 8-wire CAT5 or CAT6 cable - not one with 4 wires as these will rinrun at 100M and not 1G
* Use our speed test to check up and download speeds: https://speedtest.aa.net.uk
* Try a power cycle of the ONT and get in touch.
* Try a laptop plugged in to the ONT instead of your router - set up a new network connection of type PPPoE and use your xxx@a login and password to connect, and run a speed test.
* ...get in touch.
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