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This is the support site for Andrews & Arnold Ltd, a UK Internet provider. Information on these pages is generally for our customers but may be useful to others, enjoy!
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This information is in relation to our Etherway/Etherflow and EAD services.
The Ethernet services are presented in different ways depending on the link speed you have requested.
'''Main point:'''
* Customer router connects to Openreach supplied ONT via Fibre patch lead, not copper RJ45.
===SFP===
For 1Gbit/s bearers, the connection from the Openreach NTE to the customer equipment is presented using multimode mode fibre on LC connectors. A suitable SFP for the customer equipment would be a 550m MMF 850nm SX SFP and a length of multimode cable with LC connectors at each end. your router/switch would also need a SFP port. We can supply a suitable SFP and cable if you require.
The Openreach NTE does have a copper RJ45 port as well as an SFP port for connection to the customer router - however, '''the copper port is disabled by Openreach and the fibre port should be used.''' If customer router only has RJ45 copper ports, then a little media convert would be required. These are available for under £20 - eg a TP-Link MC220L.▼
This link should be used with an auto-negotiation port which is the default for gigabit links
In most cases, it is possible to replace the Openreach supplied SFP with something different, eg a DAC cable, this may light an error LED on the Openreach box though, and so cause confusion in the event of a fault. We'd also require that the Openreach supplied SFP is used in the event of a fault report.▼
The ONT requires power, and has two IEC sockets for resilience. eg, you can use a UPS on the 2nd power socket to power the unit in the event of mains power loss.▼
<gallery widths=250>
Etherway-ONT.JPG|Openreach NTE for 1G circuits
</gallery>
===
▲The Openreach NTE does have a copper RJ45 port as well as an SFP port for connection to the customer router - however, '''the copper port is disabled by Openreach and the fibre port should be used.''' If customer router only has RJ45 copper ports, then a little media convert would be required. These are available for under £20 - eg a TP-Link MC220L.
===DAC cable?===
▲In most cases, it is possible to replace the Openreach supplied SFP with something different, eg a DAC cable, this may light an error LED on the Openreach box though, and so cause confusion in the event of a fault. We'd also require that the Openreach supplied SFP is used in the event of a fault report.
===Power===
▲The ONT requires power, and has two IEC sockets for resilience. eg, you can use a UPS on the 2nd power socket to power the unit in the event of mains power loss.
==100Mb/s Services (No longer offered) ==
For 100Mbit/s links the service is presented using a normal Ethernet (copper) RJ45 connector. You use a normal cat-5 Ethernet patch lead to connect this to your switch, router or firewall as you required.
Cabling is a straight through cat5e patch lead to your managed switch.
===10Gb/s Services===
For 10Gbit/s you will need special 10Gbit/s equipment, contact sales when ordering for details.
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