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This is the support site for Andrews & Arnold Ltd, a UK Internet provider. Information on these pages is generally for our customers but may be useful to others, enjoy!
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<indicator name="Faults">[[File:Menu-emailadd.svg|link=:Category:Email Features|30px|Back up to the Email Features Category]]</indicator>
=Email Address=
We provide email services to anyone, so a DSL line is not required to make use of our email services. There is no limit to the number of Mailboxes, and there is no charges for additional mailboxes. (Billing for incoming email is based on number of emails and space used. More details on the website: http://aa.net.uk/domains-email.html
=New Mailbox=
#*You can enter in a password yourself, or click Make Password to have one generated for you.
#*The Reminder box can be used for a reminder, as once saved you won't be able to view the password.
#*Valid characters for mailbox username are '''''a-z''''', '''''A-Z''''', '''''0-9''''', '''''.''''', '''''-''''' and '''''_'''''. We don't allow '''''+''''' but there's an alternative setup for suffix routing [https://support.aa.net.uk/Sieve-Example:Move_email_to_a_suffix_folder here].
#You can now use the username and password to collect email.
For instructions on setting up an email client, please see this page: [[Email Clients]]
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=Mailbox Settings=
*'''Trash expire:''' Once you move email in to your Trash folder, we can automatically delete them for good after so many days.
*'''SPAM expire''' - same as above, but we'll delete email in your spam folder after so many days
*'''Archive Settings''' - You can select the age at which a message is archived (
=== Auto-responder Settings===
*'''Date Range:''' Choose when the auto responder is active - i.e. put in the date range that you are away, or leave the date range really wide to always reply. For the auto responder to be active, tick the 'Enabled' check box and set the dates to be in range.
*'''Message:''' This is the message that is sent out.
*'''Repeat:''' You have some control over how often the message is repeated. You may not want to send an auto response every time the same person emails you - here you can restrict the system to send only once in a period of time. e.g. only send one message in a 7
*The system tries not to reply to email that shouldn't have an auto response sent - messages such as spam, mailing lists, other auto responders etc. - however please let Support know if you notice a problem with this.
==Email Usage==
The standard email service includes 1 gigabyte of storage and processing of up to 5,000 emails a month. If these limits are reached then advisory emails will be sent to the account owner. More details on the [http://aa.net.uk/domains-email.html AA website]. The control page will list the space each of your mailboxes is using - this is updated on a daily basis.
==Help with Other Email Features==
[[Category:Email]]▼
<ncl style=bullet maxdepth=5 headings=bullet headstart=2 showcats=1 showarts=1>Category:Email Features</ncl>
▲[[Category:Email Features]]
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