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This is the support site for Andrews & Arnold Ltd, a UK Internet provider. Information on these pages is generally for our customers but may be useful to others, enjoy!
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__NOTOC__<indicator name="Faults">[[File:Main-fault.svg|link=:Category:Faults|30px|Back up to the Faults Category]]</indicator>
What type of ADSL fault do you have?
{{AAMenu|img=menu-snail.svg|link=:Category:Slow ADSL|title=Slow ADSL|text=Is it taking a long time to load web pages, or download files? Do you have packetloss? Do you think your line should be faster than what it should be?}}▼
{{AAMenu|img=Menu-updown.svg|link=:Category:Dropping ADSL|title=Dropping ADSL|text=Is your connection going up and down? (Stopping and then starting). We like stable connections, so lets get to the bottom of this!}}▼
{{AAMenu|img=Menu-stop.svg|link=:Category:ADSL Down|title=Completely Offline|text=If your ADSL line is down permanently (as apposed to going up and down) then look here for help}}▼
{{AAMenu|img=Menu-cog.svg|link=:Category:Line Settings|title=Line Settings|text=Most of our lines have tweaks that can be applied to them, such as Interleaving, DLM or profile options, MTU adjustments etc. These are explained here}}▼
{{AAMenu|img=Menu-notebook.svg|link=ADSL Checks|title=Basic Checks|text=These are the basic checks that Support tend to ask customers when there is a potential fault.}}▼
▲Is it taking a long time to load web pages, or download files? Do you have packetloss? Do you think your line should be faster than what it should be?
{{AAMenu|img=menu-spanner.svg|link=:Category:Diagnostic Tools|title=Diagnostic Tools|text=AAISP provide their customers with many tools to help diagnose a problem with their network or connection, find out more here.}}▼
▲Is your connection going up and down? (Stopping and then starting). We like stable connections, so lets get to the bottom of this!
▲If your ADSL line is down permanently (as apposed to going up and down) then look here for help
▲Most of our lines have tweaks that can be applied to them, such as Interleaving, DLM or profile options, MTU adjustments etc. These are explained here
▲These are the basic checks that Support tend to ask customers when there is a potential fault.
▲AAISP provide their customers with many tools to help diagnose a problem with their network or connection, find out more here.
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[[Category:Faults]]
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