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This is the support site for Andrews & Arnold Ltd, a UK Internet provider. Information on these pages is generally for our customers but may be useful to others, enjoy!
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#Click on the 'Knoweldge Based Diagnostics' button, and follow the instructions from there}}
===Availability===
[[File:kbd-mso.png|none|frame|KBD reports there is a Major Service Outage affecting this line]]▼
*On BT based ADSL, FTTC and FTTP circuits
==Information==
KBD is a tool provided by BT, results can vary, but BT require us to run a KBD before reporting a fault.
It can be useful in identifying faults, but often it will say no fault found even when there is.
It can detect if there is a phone line fault and may suggest reporting it to 'OR' (Openreach). In this case, report the fault to the phone line provider.
==Examples==
▲[[File:kbd-mso.png|none|frame|KBD reports there is a Major Service
[[File:Kbd-loss.png|none|frame|This was a line below the fault threshold rate (i.e., slow). We'd report a fault after doing the standard tests]]
[[Category:Line Tests]]
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