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This is the support site for Andrews & Arnold Ltd, a UK Internet provider. Information on these pages is generally for our customers but may be useful to others, enjoy!
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An ALG is an 'Application Layer Gateway'. Typically it's software in a router that inspects VoIP traffic and modifies the information inside in order to try and help make VoIP work better. In practice they tend to make
Disabling an ALG on your router may well help with any VoIP problems. Here are some notes on various routers that we've come across:
== ZyXEL VMG1312 and VMG3925 ==
Usually disabled by default.
*Log in to the router's web interface
*Go to:
**Network Setting - NAT - ALG
*Disable the settings there
== Technicolor ==
To completely disable the SIP ALG, you will need to connect via Telnet to your router.
:connection unbind application=SIP port=5060
:saveall
:exit
(On older models/firmware the command to use is '':nat unbind...'' rather than '':connection unbind...'')
==Billion 7800==
== Neatgear==
From Wan Setup Menu: go to NAT Filtering and
==Vigor2750, Vigor2130==
In the web interface, under Network > NAT, click the ALG tab then set the SIP ALG off
==
telnet in to the router and:
ip nat service sip sw off
If SIP ALG is disabled successfully, it will show Nat Sip v2 switch off! This will reset when rebooted and will need to be set again.
==BT Business Hub==
#Open a browser go to 192.168.1.254
#Click on ‘Advanced Settings’
#Enter your admin password the default admin password can be found on the bottom of the router).
#Click Continue to 'Advanced Settings'
#Click Firewall then 'Configuration' and scroll down to 'Application Layer Gateway'
#Click Yes next to 'Disable SIP ALG' and click Apply
==ZyXEL 660 range==
#telnet router
#Menu option "24. System Maintenance".
#Menu option "8. Command Interpreter Mode".
#Type in:
ip nat service sip active 0
==More info==
*More info on: [http://www.voip-info.org/wiki/view/Routers+SIP+ALG VoIP-Info]
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