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This is the support site for Andrews & Arnold Ltd, a UK Internet provider. Information on these pages is generally for our customers but may be useful to others, enjoy!

ADSL Checks: Difference between revisions

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clean up, typos fixed: slect → select
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There are a number of checks that are sensible to try and carry out before even contacting support. Some of these will depend on whether you have a master socket, etc. However, in most cases if you call support we'll ask you to do most of these checks anyway.
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== Step 4: Swap Shop ==
If you have any spares of any of the relevant parts, try swapping them:
#Splitter (aka Filter)
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== Step 5: Diagnostics ==
There are various tools and diagnostics that are available via the Control Pages, start from the [[:Category:ADSL_FaultsADSL Faults|ADSL Faults]] page and slectselect the type of fault you have.
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== Step 6: Calling us ==
Once you call support we may ask you various questions and ask you to carry out tests. These should simply be things like plugging in or unplugging equipment, changing leads around, turning things off and on again, etc. They are not normally anything complicated or technical.
 
 
[[Category:ADSL Faults]]
[[Category:Diagnostic_ToolsDiagnostic Tools]]
[[Category:Dropping ADSL]]
[[Category:Slow ADSL]]
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