12,270
edits
ADSL Checks: Difference between revisions
m
no edit summary
mNo edit summary |
|||
|
Our control pages show graphs of the loss and latency on your line and will help you confirm there is a real problem rather than a local networking issue. It is also possible to run some BT line tests from the control pages as well if you wish. These can be seen by support staff later and can help diagnose the problem.
<div class="AAMenuRow">
{{AAMenu|img=1||title=Check Equipment|text=We know it is obvious but please do check power is on to the router, it is connected to the phone line, and that it actually has lights on. It is usually worth trying a simple power cycle (turn off, wait 30 seconds, turn on) to see if that clears a problem. This is not something that should be needed routinely, but always worth a try as the first step if you have a fault.}}
{| class="wikitable"
| |||