ADSL Checks: Difference between revisions

== Step 4: Swap Shop ==

If you have any spares of any of the relevant parts, try swapping them:

Do tests from the test socket behind the master socket faceplate if possible, or else from the nearest socket to the phone line entry to the building. If you don't have spares you will need to call us anyway, but it is worth checking cables are all plugged in firmly and trying turning equipment off and back on again. If there is equipment supplied as part of the service and you are not using it, then you should test with the supplied equipment.

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== Step 5: Diagnostics ==

There are various tools and diagnostics that are available via the Control Pages, start from the [[:Category:ADSL_Faults|ADSL Faults]] page and slect the type of fault you have.