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This is the support site for Andrews & Arnold Ltd, a UK Internet provider. Information on these pages is generally for our customers but may be useful to others, enjoy!

Automatic Line Testing: Difference between revisions

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==Availability==
If you have a BT provided ADSL, FTTC or FTTP line, then on the [[:Category:Control Pages|Control Pages]] you are able to set automatic line testing. This is in addition to the [[Line_Diagnostics|One off Line Tests]] that can be run.
*BT and TT provided ADSL
*BT provided FTTC or FTTP
 
 
{{CPbox|#Click on the line you want to set testing on
#Set the options as in the screenshots below}}
 
[[File:Clueless-auto-testing2.png|bordernone|frame|Auto-testing has been set on this line]]
 
If you have a BT provided ADSL, FTTC or FTTP line, then on therequest, [[:Category:Controlsupport Pages|Controlstaff Pages]] you are able tocan set automatic line testing. This is in addition to the [[Line_DiagnosticsLine Diagnostics|One off Line Tests]] that can be run manually by customers.
 
It is often useful to run a line test as soon as a line drops, or on a regular basis to help diagnose a fault. For example, if a line is frequently dropping then it is useful to run a line test as soon as it drops to test if it is in sync or not. If the router is keeping sync by dropping, then the fault may not lie in the phone line.
Running tests every hour is useful when diagnosing a fault line as the results will show changed in the line speed, profile and how many errors are occurring.
 
This feature has often been used by staff, butand was added theto the customer Control Pages in January 2014, but later removed in October 2016 after receiving complaints from BT regarding the volume of tests performed, causing "a negative impact on [BT's] testing facility".
 
[[File:Clueless-auto-testing.png|border]]
 
[[File:Clueless-auto-testing2.png|border]]
 
==Type of Tests==
*For ADSL we will run a 'Status Test' - this will report back the sync speed, the profile, and errored seconds.
*For FTTC and FTTP we will run an 'End to End' Test - this will report whether the test equipment has detected a fault and, for FTTC, line sync speeds and interleaving depth.
 
These tests (status and end to end) are non-intrusive and should not cause the line to drop.
An example ADSL Status test result:
BT Test XDSLStatusCheckTest:Pass OK.pass OK. Circuit In Sync
BRAS=7150Kb7150kbit/s FTR=6502Kb6502kbit/s MSR=8128Kb8128kbit/s ServOpt=1 I/L=A
Up Sync=832Kb832kbit/s LoopLoss=6dB6 dB SNR=11.6dB6 dB ErrSec=0 HECErr=0 Cells=6414
Down Sync=8128Kb8128kbit/s LoopLoss=12dB12 dB SNR=15.5dB5 dB ErrSec=0 HECErr=0 Cells=6205
 
[[File:Clueless-auto-testing3.png|bordernone|frame|Pins are added to the graph when tests are run]]
 
[[Category:InternetLine_Settings]]
[[Category:Control PagesLine_Tests]]
[[Category:ADSL]]
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