Automatic Line Testing: Difference between revisions

Automatic Line Testing (view source)

153 bytes added , 2 February 2017

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cryptotypgraphic validation

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[[File:Clueless-auto-testing2.png\|none\|frame\|Auto-testing has been set on this line]] If you have a BT provided ADSL, FTTC or FTTP line, then on ~~the~~request, ~~[[:Category:Control~~support ~~Pages\|Control~~staff ~~Pages]] you are able to~~can set automatic line testing. This is in addition to the [[Line Diagnostics\|One off Line Tests]] that can be run manually by customers. It is often useful to run a line test as soon as a line drops, or on a regular basis to help diagnose a fault. For example, if a line is frequently dropping then it is useful to run a line test as soon as it drops to test if it is in sync or not. If the router is keeping sync by dropping, then the fault may not lie in the phone line. Running tests every hour is useful when diagnosing a fault line as the results will show changed in the line speed, profile and how many errors are occurring. This feature has often been used by staff, ~~but~~and was added to the customer Control Pages in January 2014, but later removed in October 2016 after receiving complaints from BT regarding the volume of tests performed, causing "a negative impact on [BT's] testing facility".