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This is the support site for Andrews & Arnold Ltd, a UK Internet provider. Information on these pages is generally for our customers but may be useful to others, enjoy!

CQM Graphs: Difference between revisions

721 bytes added ,  20 September 2013
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This is an example of a line where the solution was redcare changes
 
===BT Core Network===
[[File:Lcp5a.png]]
 
Line showing latency where there is almost no usage. This is an example of a BT core network problem affecting two lines.
 
===Congestion within BT===
[[File:Lcp8a.png]]
 
This is down to congestion within the BT core network, this could be at the Exchange, BRAS, or the VP. It would be seen on multiple lines.
 
===Dropping during the day===
[[File:CQM4.png]]
 
If a line is dropping during the day, and maybe just Monday to Friday, then it's probably not going to be an upstream problem. This could be caused by interference of bad wing on site. Check things like the phone line and extensions. Put the router in master socket and to unplug all other phones. Maybe change filter.
 
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