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This is the support site for Andrews & Arnold Ltd, a UK Internet provider. Information on these pages is generally for our customers but may be useful to others, enjoy!

Category:FTTC Faults: Difference between revisions

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__NOTOC__<indicator name="Faults">[[File:Main-fault.svg|link=:Category:Faults|30px|Back up to the Faults Category]]</indicator>
__NOTOC__
 
<center>
 
What type of FTTC fault do you have?
 
<div class="AAMenuRow">
{{AAMenu|img=menu-snail.svg|link=Slow FTTC|title=Slow FTTC|text=Is it taking a long time to load web pages, or download files? Do you have packetloss? Do you think your line should be faster than what it should be?}}
{{AAMenu|img=Menu-updown.svg|link=:Category:Dropping FTTC|title=Dropping FTTC|text=Is your connection going up and down? (Stopping and then starting). We like stable connections, so lets get to the bottom of this!}}
{{AAMenu|img=Menu-stop.svg|link=:Category:FTTC Down|title=Completely Offline|text=If your FTTC line is down permanently (as apposed to going up and down) then look here for help
|}}
{{AAMenu|img=Menu-notebook.svg|link=FTTC Checks|title=General FTTC Checks|text=These are the basic checks that Support tend to ask customers when there is a potential fault.}}
{{AAMenu|img=menu-spanner.svg|link=:Category:Diagnostic Tools|title=Diagnostic Tools|text=AAISP provide their customers with many tools to help diagnose a problem with their network or connection, find out more here.}}
{{AAMenu|img=Menu-cog.svg|link=:Category:Line Settings|title=Line Settings|text=Most of our lines have tweaks that can be applied to them, such as Interleaving, DLM or profile options, MTU adjustments etc. These are explained here
}}
</div>
 
{| class="wikitable"
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| style="vertical-align:top; width: 33%; border-style: solid; border-width: 10px 10px 10px 10px; border-color: #0095FF;" |
[[File:menu-snail.svg|128px|left|link=Slow ADSL]]
== [[Slow FTTC]] ==
Is it taking a long time to load web pages, or download files? Do you have packetloss? Do you think your line should be faster than what it should be?
|style="vertical-align:top; width: 33%; border-style: solid; border-width: 10px 10px 10px 10px; border-color: #0095FF;" |
[[File:Menu-updown-128.png|left|link=Dropping FTTC]]
== [[Dropping FTTC]] ==
Is your connection going up and down? (Stopping and then starting). We like stable connections, so lets get to the bottom of this!
| style="vertical-align:top; width: 33%; border-style: solid; border-width: 10px 10px 10px 10px; border-color: #0095FF;" |
[[File:Menu-cog.svg|128px|left|link=Category:Line Settings]]
== [[:Category:Line Settings|Line Settings]] ==
Most of our lines have tweaks that can be applied to them, such as Interleaving, DLM or profile options, MTU adjustments etc. These are explained here
|-
| style="vertical-align:top; width: 33%; border-style: solid; border-width: 10px 10px 10px 10px; border-color: #0095FF;" |
[[File:Menu-list-128.png|left|link=FTTC Checks]]
== [[FTTC Checks|General FTTC Checks]] ==
These are the basic checks that Support tend to ask customers when there is a potential fault.
 
|style="vertical-align:top; width: 33%; border-style: solid; border-width: 10px 10px 10px 10px; border-color: #0095FF;" |
[[File:menu-spanner.svg|128px|left|link=:Category:Diagnostic Tools]]
== [[:Category:Diagnostic Tools|Diagnostic Tools]] ==
AAISP provide their customers with many tools to help diagnose a problem with their network or connection, find out more here.
| style="vertical-align:top; width: 33%; border-style: solid; border-width: 10px 10px 10px 10px; border-color: #0095FF;" |
 
|}
 
</center>
 
[[Category:Faults]]
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