Category:FTTP Faults: Difference between revisions

Category:FTTP Faults (view source)

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AA-Andrew

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__NOTOC__ ~~__NOTOC__~~<indicator name="Faults">[[File:Main-fault.svg\|link=:Category:Faults\|30px\|Back up to the Faults Category]]</indicator> [[File:Fttp-ont-pon.jpg\|thumb\|~~(Newer)~~A working Openreach ~~single port~~ ONT]] ==[[File:Nte-ok.jpg\|thumb\|An ~~Lights~~older ~~on the~~working Openreach ONT ==]] * We have a page about the lights and their meaning on the Openreach ONT: [[Openreach_FTTP_ONT]] Here is some steps to take if you have problems with your FTTP service. ~~== No connection ==~~ * Check the Openreach ONT:- the LOS light should be green - if not, try a power cycle of the ONT and get in touch. the LAN or PORT1 light should be green - if not check your connection to your router, swap the cable <div class="AAMenuRow"> ~~== Slow connection ==~~ {{AAMenu\|img=Menu-stop.svg\|link=FTTP Down\|title=Completely Offline\|text=If your FTTP line is down permanently then look here for help}} * Check/swap the cable between the Openreach ONT and your router - ensure it's a 8-wire CAT5 or CAT6 cable - not one with 4 wires as these will rin at 100M and not 1G {{AAMenu\|img=menu-snail.svg\|link=Slow FTTP\|title=Slow FTTP\|text=Is it taking a long time to load web pages, or download files? Do you have packetloss? Do you think your line should be faster than what it should be?}} * Use our speed test to check up and download speeds: https://speedtest.aa.net.uk {{AAMenu\|img=Menu-router.svg\|title=Openreach ONT\|link=Openreach FTTP ONT\|text=Information about the Openreach FTTP Optical Network Termination unit }} * Try a power cycle of the ONT and get in touch. {{AAMenu\|img=WIFI icon.svg\|link=:Category:WiFi Challenges and Limitations\|title=WiFi Challenges and Limitations\|text=Some of the common problems that WiFi users experience, together with measures that can be taken to mitigate them where this is possible.}} </div>