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__NOTOC__<indicator name="Faults">[[File:Main-fault.svg|link=:Category:Faults|30px|Back up to the Faults Category]]</indicator>
[[File:Fttp-ont-pon.jpg|thumb|A working Openreach ONT]]
==[[File:Nte-ok.jpg|thumb|An Lightsolder on theworking Openreach ONT ==]]
* We have a page about the lights and their meaning on the Openreach ONT: [[Openreach_FTTP_ONT]]
Here is some steps to take if you have problems with your FTTP service.
== No connection ==
* Check the Openreach ONT:-
** the Power light should be on - if not check power cable/switch etc
** the PON (Passive Optical Network) light should be on - if not, try a power cycle of the ONT and get in touch.
** the LOS (Loss of service) light should be off - if not, try a power cycle of the ONT and get in touch.
** the LAN or PORT1 light should be green - if not check your connection to your router, swap the cable
<div class="AAMenuRow">
*If lights are as they should be, then the Fibre and ONT should be working OK, time to check your router:-
{{AAMenu|img=Menu-stop.svg|link=FTTP Down|title=Completely Offline|text=If your FTTP line is down permanently then look here for help}}
**Try a laptop plugged in to the ONT instead of your router - set up a new network connection of type PPPoE and use your xxx@a login and password to connect
{{AAMenu|img=menu-snail.svg|link=Slow FTTP|title=Slow FTTP|text=Is it taking a long time to load web pages, or download files? Do you have packetloss? Do you think your line should be faster than what it should be?}}
** Check the PPP username/password on the router, and restart the router just to be sure.
{{AAMenu|img=Menu-router.svg|title=Openreach ONT|link=Openreach FTTP ONT|text=Information about the Openreach FTTP Optical Network Termination unit }}
** ...get in touch
{{AAMenu|img=WIFI icon.svg|link=:Category:WiFi Challenges and Limitations|title=WiFi Challenges and Limitations|text=Some of the common problems that WiFi users experience, together with measures that can be taken to mitigate them where this is possible.}}
== Slow connection ==
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* Check/swap the cable between the Openreach ONT and your router - ensure it's a 8-wire CAT5 or CAT6 cable - not one with 4 wires as these will run at 100M and not 1G
* Use our speed test to check up and download speeds: https://speedtest.aa.net.uk
* Try a power cycle of the ONT
* Check the CQM Graphs, via the Control Pages, to see if it is slow due to lots of traffic
* Try a laptop plugged in to the ONT instead of your router - set up a new network connection of type PPPoE and use your xxx@a login and password to connect, and run a speed test.
* ...get in touch.
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