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This is the support site for Andrews & Arnold Ltd, a UK Internet provider. Information on these pages is generally for our customers but may be useful to others, enjoy!

Category:FTTP Faults: Difference between revisions

Category:FTTP Faults (view source)

Revision as of 17:36, 4 July 2022

57 bytes added ,  4 July 2022
m
→‎Slow FTTP connection
# Try a different computer/device
# Ensure the router is capable of the speed of the circuit - eg, maybe you have a 1G service but an older router?
# Check/swap the cable between the ONT (The Openreach ONTunit that the fibre connects to) and your router - ensure it's a 8-wire CAT5 or CAT6 cable - not one with 4 wires as these will run at 100M and not 1G.
# Try a power cycle of the Openreach ONT.
# Check the CQM Graphs, via the Control Pages, to see if it is slow due to lots of traffic.
# Try a laptop/PC plugged in to the Openreach ONT instead of your router - set up a new network connection of type PPPoE and use your xxx@a login and password to connect, and run a speed test.
# ...get in touch.
AA-Andrew
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Retrieved from ‘http://support.aa.net.uk/Special:MobileDiff/15859’