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This is the support site for Andrews & Arnold Ltd, a UK Internet provider. Information on these pages is generally for our customers but may be useful to others, enjoy!

Category:Faults: Difference between revisions

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__NOTOC__<indicator name="Front">[[File:AAwiki-128.svg|link=AAISP|30px|Back up to the Front Page]]</indicator>
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{{DISPLAYTITLE:Fixing Faults and Solving Problems}}
 
SomethingIs something broken? Broadband slow, or dropping out? PSTN of VoIP problem? Let's get it fixed! We have lots of tools available for customers to use
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Something broken? Broadband slow, or dropping out? PSTN of VoIP problem? Let's get it fixed! We have lots of tools available for customers to use
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[[File:main-fault.svg|100px|left|link=:Category:ADSL Faults]]
== [[:Category:ADSL Faults|ADSL Faults]] ==
If you have ADSL, then these pages will help diagnose a slow, or dropping connection!
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[[File:main-fault.svg|100px|left|link=:Category:FTTC Faults]]
 
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== [[:Category:FTTC Faults|FTTC Faults]] ==
{{AAMenu|img=main-fault.svg|link=:Category:ADSL Faults|title=ADSL Faults|text=If you have FTTCADSL, then these pages will help diagnose a slow, or dropping connection!}}
{{AAMenu|img=main-fault.svg|link=:Category:FTTC Faults|title=FTTC/VDSL Faults|text=If you have ADSLFTTC/VDSL, then these pages will help diagnose a slow, or dropping connection!}}
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{{AAMenu|img=menu-poles.svg|link=:Category:PSTN Faults|title=Phone line Faults|text=If you have a physical (Openreach) phone line from with a fault, then take a look here to see what we can do}}
[[File:menu-poles.svg|100px|left|link=:Category:PSTN Faults]]
{{AAMenu|img=menu-voip.svg|link=:Category:VoIP Faults|title=VoIP Faults|text=Get some help with diagnosing VoIP faults, one way audio, audio breaking up etc...}}
== [[:Category:PSTN Faults|PSTN Faults]] ==
{{AAMenu|img=menu-spanner.svg|link=:Category:Diagnostic Tools|title=Broadband Diagnostic Tools|text=AAISP provide their customers with many tools to help diagnose a problem with their network or connection, find out more here.}}
If you have a physical (Openreach) phone line from with a fault, then take a look here to see what we can do
{{AAMenu|img=menu-contact.svg|link=|title=Contact Support:|text=*Tel: 03333 400999 SMS: 01344 400999
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[[File:menu-spanner.svg|100px|left|link=:Category:Diagnostic Tools]]
 
== [[:Category:Diagnostic Tools|Broadband Diagnostic Tools]] ==
AAISP provide their customers with many tools to help diagnose a problem with their network or connection, find out more here.
 
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[[File:menu-voip.svg|100px|left|link=:Category:VoIP Faults]]
== [[:Category:VoIP Faults|VoIP Faults]] ==
Get some help with diagnosing VoIP faults, one way audio, audio breaking up etc...
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[[File:menu-contact.svg|100px|left|link=:Category:Diagnostic Tools]]
== Contact Support ==
*Tel: 03333 400999 SMS: 01344 400999
*Email: [mailto:support@aa.net.uk support@aa.net.uk]
*Live Chat: [http://aa.net.uk/kb-irc.html irc.z.je/a&a]
*[[Out of Hours Help|Need out of hours help?]] / [https://aastatus.net Status Page]}}
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