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This is the support site for Andrews & Arnold Ltd, a UK Internet provider. Information on these pages is generally for our customers but may be useful to others, enjoy!

Category:Faults: Difference between revisions

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__NOTOC__<indicator name="Front">[[File:AAwiki-128.svg|link=AAISP|30px|Back up to the Front Page]]</indicator>
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{{DISPLAYTITLE:Fixing Faults and Solving Problems}}
 
 
Is something broken? Broadband slow, or dropping out? PSTN of VoIP problem? Let's get it fixed! We have lots of tools available for customers to use
<div class="AAMenuRow">
{{AAMenu|img=main-fault.svg|link=:Category:ADSL Faults|title=ADSL Faults|text=If you have ADSL, then these pages will help diagnose a slow, or dropping connection!}}
{{AAMenu|img=main-fault.svg|link=:Category:FTTC Faults|title=FTTC/VDSL Faults|text=If you have FTTC/VDSL, then these pages will help diagnose a slow, or dropping connection!}}
{{AAMenu|img=menumain-polesfault.svg|link=:Category:PSTNFTTP Faults|title=PSTNFibre FautlsFaults|text=If you have aFTTP/CityFibre, physicalthen (Openreach)these phonepages linewill fromhelp withdiagnose a faultslow, then take a look here to seeor whatdropping weor canbroken doconnection!}}
{{AAMenu|img=menu-spannerpoles.svg|link=:Category:DiagnosticPSTN ToolsFaults|title=BroadbandPhone Diagnosticline ToolsFaults|text=AAISPIf provideyou theirhave customersa withphysical many(Openreach) toolsphone toline helpfrom diagnosewith a problemfault, withthen theirtake networka orlook connection,here findto outsee morewhat here.we can do}}
{{AAMenu|img=menu-voip.svg|link=:Category:VoIP Faults|title=VoIP Faults|text=Get some help with diagnosing VoIP faults, one way audio, audio breaking up etc...}}
}}
{{AAMenu|img=menu-voipWIFI icon.svg|link=:Category:VoIPWiFi FaultsChallenges and Limitations|title=VoIPWiFi FautlsChallenges and Limitations|text=GetSome someof helpthe withcommon diagnosingproblems VoIPthat faultsWiFi users experience, onetogether waywith audio,measures audiothat breakingcan upbe etc..taken to mitigate them where this is possible.}}
{{AAMenu|img=menu-spanner.svg|link=:Category:Diagnostic Tools|title=Broadband Diagnostic Tools|text=AAISP provide their customers with many tools to help diagnose a problem with their network or connection, find out more here.}}
}}
{{AAMenu|img=menu-contact.svg|link=|title=Contact Support:|text=*Tel: 03333 400999 SMS: 01344 400999
*Email: [mailto:support@aa.net.uk support@aa.net.uk]
*Live Chat: [http://aa.net.uk/kb-irc.html irc.zaachat.jenet/a&a]
*[[Out of Hours Help|Need out of hours help?]] / [https://aastatus.net Status Page]}}
</div>
 
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[[File:main-fault.svg|100px|left|link=:Category:ADSL Faults]]
== [[:Category:ADSL Faults|ADSL Faults]] ==
If you have ADSL, then these pages will help diagnose a slow, or dropping connection!
|style="vertical-align:top; width: 33%; border-style: solid; border-width: 5px; border-color: #0095FF;" |
[[File:main-fault.svg|100px|left|link=:Category:FTTC Faults]]
 
== [[:Category:FTTC Faults|FTTC Faults]] ==
If you have FTTC, then these pages will help diagnose a slow, or dropping connection!
| style="vertical-align:top; width: 33%; border-style: solid; border-width: 5px; border-color: #0095FF;" |
[[File:menu-poles.svg|100px|left|link=:Category:PSTN Faults]]
== [[:Category:PSTN Faults|PSTN Faults]] ==
If you have a physical (Openreach) phone line from with a fault, then take a look here to see what we can do
|-
| style="vertical-align:top; width: 33%; border-style: solid; border-width: 5px; border-color: #0095FF;" |
[[File:menu-spanner.svg|100px|left|link=:Category:Diagnostic Tools]]
 
== [[:Category:Diagnostic Tools|Broadband Diagnostic Tools]] ==
AAISP provide their customers with many tools to help diagnose a problem with their network or connection, find out more here.
 
|style="vertical-align:top; width: 33%; border-style: solid; border-width: 5px; border-color: #0095FF;" |
[[File:menu-voip.svg|100px|left|link=:Category:VoIP Faults]]
== [[:Category:VoIP Faults|VoIP Faults]] ==
Get some help with diagnosing VoIP faults, one way audio, audio breaking up etc...
|style="vertical-align:top; width: 33%; border-style: solid; border-width: 5px; border-color: #0095FF;" |
[[File:menu-contact.svg|100px|left|link=:Category:Diagnostic Tools]]
== Contact Support ==
*Tel: 03333 400999 SMS: 01344 400999
*Email: [mailto:support@aa.net.uk support@aa.net.uk]
*Live Chat: [http://aa.net.uk/kb-irc.html irc.z.je/a&a]
*[[Out of Hours Help|Need out of hours help?]]
 
|}
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