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CityFibre ONT: Difference between revisions
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[[Category:CityFibre Faults]]
[[Category:FTTP Faults]]
[[Category:Routers]]
[[File:CityFibre-ONT-Angle.png|thumb|CityFibre ONT]]
[[File:CityFibre-ONT-Installed.jpg|thumb|CityFibre ONT installed]]
[[File:CityFibre-ONT-ports.jpg|thumb|CityFibre ONT ports]]
[[File:CF-ONT-Labeled.png|thumb|CityFibre ONT]]
This page has information about the CityFibre provided ONT - the box that connects the CityFibre connection to your own router. ONT stands for Optical Network Terminal, sometimes (mistakenly) called a modem.
* For help with router configuration for CityFibre connections, please see: [[General_Router_Settings#CityFibre_FTTP|General Router Settings page]]
* The ONT is a 'Calix 801G GigaPoint v2' device and measures 10.16x2.07x3.25cm (WxHxD).
=LEDs=
===Overview===
There are four LEDs on the CityFibre ONT:
*
* '''Broadband''' - indicates the ONT has a connection to the CityFibre equipment
*LED 2 – Broadband ▼
* '''Service''' - indicates a fault on the 'WAN' side of the ONT
When working properly,
*'''Power''':
** Amber: performing an upgrade
** Red: Failed to boot, it has a problem
** Off: has no power or is really broken!
** Flashing red and then green: Not able to establish a stable connection - re-seat the green fibre plug to the ONT to make sure its connected securely.
** Off: Can't detect the optical cable
*'''Service''':
** Off: There is a problem
*'''Ethernet''':
** '''Green''': connected to your router
** Off: not connected to your router/device
=Diagnostics=
There is no end user access to the ONT's configuration or status pages. There are two things a customer can perform though:
*Reboot
*Reset
===Reboot the CityFibre ONT===
You can pull the power cable, wait a few seconds and plug it back in again. This is safe to do and will mean the ONT reboots and reconnects to the fibre network. Alternatively, pressing the reset switch for less than 5 seconds will cause a reboot.
===Reset the CityFibre ONT===
Use a paperclip, or similar, and hold in the reset switch for 10-15 seconds. This will cause a reboot and factory reset of the ONT.
=Other information=
===CityFibre VLAN ID===
Important: The customer's router will need to talk PPPoE on '''VLAN 911'''.
===MTU===
▲==Normal state of the LEDs ==
*Can pass Jumbo frames - so if your router supports [[MTU|1500 byte MTU]] in PPP, then you can pass 1500 byte packets:
▲When working properly this is the state each light should be in, indicating a good connection/service:
PING 1.1.1.1 (1.1.1.1) 1472(1500) bytes of data.
1480 bytes from 1.1.1.1: icmp_seq=1 ttl=59 time=4.97 ms
===Power===
▲*Power: Solid Green - Device has booted up ok
* Input voltage: 12 VDC (nominal), 10 VDC (min.), 15 VDC (max)
▲*Broadband: Solid Green - physical connection is established to the fibre
* Power Adapter: 12 VDC, 1.5 A Typical
▲*Service: Solid Green - Internet service has been established
* Power: 5 W, Peak Power: 7 W
▲*Ethernet: Green - connected to your router
* PSU/connector: 12V DC 0.5A, tip positive.
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