CityFibre ONT: Difference between revisions

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AA-Andrew

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[[Category:CityFibre Faults]] [[Category:FTTP Faults]] [[Category:Routers]] [[File:CityFibre-ONT-Angle.png\|thumb\|CityFibre ONT]] [[File:CityFibre-ONT-Installed.jpg\|thumb\|CityFibre ONT installed]] [[File:CityFibre-ONT-ports.jpg\|thumb\|CityFibre ONT ports]] [[File:CF-ONT-Labeled.png\|thumb\|CityFibre ONT]] This page has information about the CityFibre provided ONT - the box that connects the CityFibre connection to your own router. ONT stands for Optical Network Terminal, sometimes (mistakenly) called a modem. * For help with router configuration for CityFibre connections, please see: [[General_Router_Settings#CityFibre_FTTP\|General Router Settings page]] * The ONT is a 'Calix 801G GigaPoint v2' device and measures 10.16x2.07x3.25cm (WxHxD). =LEDs= There are four LEDs on the CityFibre ONT: ~~LED~~ 1'''Power''' ~~(Left) – Power,~~- can be Green/Red/Amber '''Broadband''' - indicates the ONT has a connection to the CityFibre equipment LED 2 – Broadband ▼ '''Service''' - indicates a fault on the 'WAN' side of the ONT LED 3 – Service '''Ethernet~~: Green~~''' - ~~connected~~indicates the connection to your router▼ LED 4 (Right) - Ethernet ===~~Normal state~~State of the LEDs === When working properly, ~~this~~the isitems ~~the~~in ~~state~~bold for each light ~~should be in,~~below ~~indicating~~indicates a good connection/service: '''Power''': Power: Solid Green - Device has booted up ok ~~Broadband:~~* '''Solid Green''': ~~- physical connection is~~Device ~~established~~has tobooted ~~the~~up ~~fibre~~ok ** Amber: performing an upgrade Service: Solid Green - Internet service has been established▼ * Red: Failed to boot, it has a problem ▲Ethernet: Green - connected to your router * Off: has no power or is really broken! ▲~~LED 2 –~~ '''Broadband''': * '''Solid Green''': physical connection is established to the fibre Flashing red and then green: Not able to establish a stable connection - re-seat the green fibre plug to the ONT to make sure its connected securely. Off: Can't detect the optical cable '''Service''': ▲~~Service:~~* '''Solid Green -''': Internet service has been established ** Off: There is a problem '''Ethernet''': * '''Green''': connected to your router ** Off: not connected to your router/device =Diagnostics= ===Reboot the CityFibre ONT=== You can pull the power cable, wait a few seconds and plug it back in again. This is safe to do and will mean the ONT reboots and reconnects to the fibre network. Alternatively, pressing the reset switch for less than 5 seconds will cause a reboot. ===Reset the CityFibre ONT=== Use a paperclip, or similar, and hold in the reset switch for 10-15 seconds. This will cause a reboot and factory reset of the ONT. =Other information= ===CityFibre VLAN ID=== Important: The customer's router will need to talk PPPoE on '''VLAN 911'''. ===MTU=== Can pass Jumbo frames - so if your router supports [[MTU\|1500 byte MTU]] in PPP, then you can pass 1500 byte packets: PING 1.1.1.1 (1.1.1.1) 1472(1500) bytes of data. 1480 bytes from 1.1.1.1: icmp_seq=1 ttl=59 time=4.97 ms ===Power=== Input voltage: 12 VDC (nominal), 10 VDC (min.), 15 VDC (max) * Power Adapter: 12 VDC, 1.5 A Typical * Power: 5 W, Peak Power: 7 W * PSU/connector: 12V DC 0.5A, tip positive.