CityFibre ONT: Difference between revisions

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AA-Andrew

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[[Category:CityFibre Faults]] [[Category:FTTP Faults]] [[Category:Routers]] [[File:CityFibre-ONT-Angle.png\|thumb\|CityFibre ONT]] [[File:CF-ONT-Labeled.png\|thumb\|CityFibre ONT]] This page has information about the CityFibre provided ONT - the box that connects the CityFibre ~~fibre~~ connection to your own router. ONT stands for Optical Network Terminal, sometimes (mistakenly) called a modem. * For help with router configuration for CityFibre connections, please see: [[General_Router_Settings#CityFibre_FTTP\|General Router Settings page]] * The ONT is a 'Calix 801G GigaPoint v2' device and measures 10.16x2.07x3.25cm (WxHxD). ▼ =LEDs= ===Overview=== ▲The ONT is a 'Calix 801G GigaPoint v2' device and measures 10.16x2.07x3.25cm (WxHxD). There are four LEDs on the CityFibre ONT: ~~LED~~ 1'''Power''' ~~(Left) – Power,~~- can be Green/Red/Amber '''Broadband''' - indicates the ONT has a connection to the CityFibre equipment LED 2 – Broadband ▼ '''Service''' - indicates a fault on the 'WAN' side of the ONT LED 3 – Service '''Ethernet'''~~: Green~~ - ~~connected~~indicates the connection to your router▼ LED 4 (Right) - Ethernet ===~~Normal state~~State of the LEDs === When working properly, ~~this~~the isitems ~~the~~in ~~state~~bold for each light ~~should be in,~~below ~~indicating~~indicates a good connection/service: '''Power''': ~~Solid Green - Device has booted up ok~~ ** '''Solid Green''': Device has booted up ok '''Broadband''': Solid Green - physical connection is established to the fibre▼ * Amber: performing an upgrade '''Service''': Solid Green - Internet service has been established▼ * Red: Failed to boot, it has a problem ▲'''Ethernet''': Green - connected to your router * Off: has no power or is really broken! ▲~~LED 2 –~~ '''Broadband''': ▲* '''~~Broadband~~Solid Green''': ~~Solid Green -~~ physical connection is established to the fibre ~~'''Broadband~~ ~~LED flashing~~Flashing red and then green~~?'''~~: Not able to establish a stable connection - re-seat the green fibre plug to the ONT to make sure its connected securely.▼ ** Off: Can't detect the optical cable '''Service''': ▲* '''~~Service~~Solid Green''': ~~Solid Green -~~ Internet service has been established ** Off: There is a problem '''Ethernet''': * '''Green''': connected to your router ** Off: not connected to your router/device =Diagnostics= Reboot Reset ~~===LED flashing?===~~ ▲'''Broadband LED flashing red then green?''' - re-seat the green fibre plug to the ONT to make sure its connected securely. ===Reboot the CityFibre ONT=== ===Reset the CityFibre ONT=== Use a paperclip, or similar, and hold in the reset switch for 10-15 seconds. This will cause a reboot and factory reset of the ONT. =Other information=▼ ===CityFibre VLAN ID=== Important: The customer's router will need to talk PPPoE on '''VLAN 911'''. ===MTU=== ▲=Other information= Can pass Jumbo frames - so if your router supports [[MTU\|1500 byte MTU]] in PPP, then you can pass 1500 byte packets: PING 1.1.1.1 (1.1.1.1) 1472(1500) bytes of data. 1480 bytes from 1.1.1.1: icmp_seq=1 ttl=59 time=4.97 ms ===Power=== * Input voltage: 12 VDC (nominal), 10 VDC (min.), 15 VDC (max) * Power Adapter: 12 VDC, 1.5 A Typical