12,274
edits
DGA0122 Remote Assist: Difference between revisions
m
no edit summary
mNo edit summary |
mNo edit summary |
||
| (18 intermediate revisions by the same user not shown) | |||
|
[[Category:Technicolor_DGA0122]]
[[File:TechnicolorAssistance.png|thumb|Assistance]]▼
In some cases it may be required that AAISP require remote access to the Technicolor's web interface.
This needs to be enabled each time, using the following steps:
#Log in to the router
#Find the 'Assistance' box, and click the On/Off button to turn it on
#Details of how to access the router will then be shown, including the username/password, IP address and port.
'''Never give out the router information to anyone you are unsure of!'''
<gallery widths=250 heights=250 mode="packed">
TechnicolorAssistance2.png|Assistance Enabled, with connection details
</gallery>
==Permanent remote access==
Some firmware versions have an option to set Remote access permanently:
<gallery widths=250 heights=250 mode="packed">
DGA-remote-permanent.png
</gallery>
Use caution when setting this, as it will keep the port open permanently, but the password will be lost upon a reboot of the router.
We suggest customers leave remote assist off, and use our control page to enable/disable as and when needed for temporary access to the remote router.
=== Bugs with permanent access===
# If the router is rebooted, then access to the router will be lost as the password is not saved during a reboot. - you will need to access the router (from the LAN) and disable and re-enable the remote access. - this will generate a new password and port to use.
# If the router is rebooted, then reconfiguring remote access will not be possible via the A&A control pages
| |||