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This is the support site for Andrews & Arnold Ltd, a UK Internet provider. Information on these pages is generally for our customers but may be useful to others, enjoy!

Email Settings: Difference between revisions

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<indicator name="Faults">[[File:Menu-email.svg|link=:Category:Email|30px|Back up to the Email Category]]</indicator>
Generic email settings for sending and receiving email with AAISP
 
Generic email settings for sending and receiving email with AAISP. These have been updated July 2017 with new IMAP and POP3 server information.
 
{| class="wikitable"
!Port
|587
|Use 587, but port 25 canmay be used asremoved anin alternativethe ifnear requiredfuture.
|-
!Security
|STARTTLS
|SSL/TLS
|Using non-secure connections will be disabled in the future, use STARTTLS.
|Use STARTTLS if using port 25
|-
!Authentication
|Optional
|If you are sending from outside an AAISP connection, then you will need to use your mailbox username and password to authenticate. In this case you will need to enable SSL/TLS or STARTTLS
|-
!colspan="3"|Incoming email settings (Receiving email) [[Receiving Email|Read more...]]
!Type
|IMAP or POP3
|We recommend IMAP on port 995993 but you can also use POP3 on 995. IMAP is ideal when using many computers/phones to access email. [[POP3 or IMAP (What's the Difference)|Read more here]].
|-
!Port
|IMAP: 993, POP3: 995
|WeDue to security and privacy consideration we do not allow connections to POP3 on port 110 and IMAP on 143, but recommend the ports given as 110 and 143 may be removed in future.
|-
!Server
|example.com.mail.aa.net.uk
|This is the server used for retrieving email. Use your domain name (part after the @) followed by .mail.aa.net.uk.
|-
!Username
!Security
|SSL/TLS
|You have to enable SSL/TLS
|Use STARTTLS if using port 110 or 143
|-
!Managesieve
|mail.aa.net.uk Port 4190
|Enable TLS. [[Sieve Filtering]] or use Roundcube webmail as it has a nice GUI to manage the filters
|-
!Webmail
|https://mailwebmail.aa.net.uk
|
|}
'''More Help with: [[Sending Email]] or [[Receiving Email]]'''
 
=== Quick view for Thunderbird: ===
[[File:Thunderbird-email-settings.png|thumb|none|675px|Thunderbird manual settings]]
 
=== Auto-discover settings ===
Email clients such as Outlook and Thunderbird can use 'auto discover' techniques to get the server information automatically - this makes configuring email programs much easier. To enable this, your domain needs two extra DNS entries:
 
autoconfig CNAME autoconfig.mail.aa.net.uk.
autodiscover CNAME autoconfig.mail.aa.net.uk.
 
If they are not there already then you can add them, or ask Support staff for help. Once added, the imap/pop3/smtp settings should be retrieved during the setup process of adding a new email account to your email program.
 
[[Category:Email]]
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