This is the support site for Andrews & Arnold Ltd, a UK Internet provider. Information on these pages is generally for our customers but may be useful to others, enjoy!
Email on iPad
In order to use your AAISP mailbox on an iPad, you will need to ensure you are entering the correct settings as shown below:
- First, open the 'settings' app on your iPad, and click on 'Passwords & Accounts'. Then select 'Add Account'.
- Select 'Other'.
- 'Add Mail Account'.
- Enter your name/company name, the email that you wish to add, the password and click 'next'.
- Fill in the fields with the appropriate information. For incoming mail server, the host name will be 'mail.aa.net.uk', and outgoing will be 'smtp.aa.net.uk'. Ensure that you have entered the password correctly each time, and the 'Username' is set to your email address for the mailbox you are adding. Click 'next'.
- On the next page, check the settings are as you wish, and then click 'Save'.
- Next you will need to go back into 'Settings' again, select 'Passwords & Accounts'. Select the Mailbox you are setting up.
- Select the account again.
- Select 'Advanced'.
- In the bottom of the screen you will see the 'Incoming Server' settings. You need to ensure that 'Use SSL' is switched on. Authentication needs to be set to 'Password' and the server port needs to be set to '993'. Now go back to the Account.
- Select the 'SMTP' field.
- Select 'smtp.aa.net.uk'.
- Now look at the 'Outgoing Mail Server' settings. You need to ensure that 'Use SSL' is switched on. Authentication needs to be set to 'Password' and the server port needs to be set to '587'. You can now click 'Done', and begin using your mailbox!
Note: Some Apple Mail App version default to emptying the Trash folder after 1 week. You may want to set this to Never in Account Settings