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FTTP Down: Difference between revisions
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== Status lights on the Openreach ONT ==
* See [[Openreach FTTP ONT]] for more information about the lights and their meaning on the Openreach ONT.
== I have no internet access ==
* '''Check the Openreach ONT:-'''
*# the Power light should be on - if not check power cable/switch etc
*# the PON (Passive Optical Network) light should be on - if not, check the cables (unplug and reconnect, making sure they have a secure and 'clicked in' connection). Also, try a power cycle of the ONT and get in touch.
*# the LOS (Loss of service) light should be off - if not, check the cables, try a power cycle of the ONT and get in touch.
*# the LAN or PORT1 light should be green - if not check your connection to your router, swap the cable
Always worth running a test, even if LOS light is off - there could be a problem further upstream and Openreach may already be aware or we'll need to report a fault:
* '''Run a test:-'''
*# Our Control Page will allow you to run an 'End to End' test, this may if Openreach's systems detect a fault, in which case, do get in touch. eg: <
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