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(BT Post Incident Review Issue 1 Date: 7th June 2013 IMT23989/13 21CN MULTI SERVICE: NATIONWIDE: LOSS OF SERVICE (31/05/2013) At 16:20 on the 31st May, Loss of management alarms were presented against the core router at Stepney and IMT23970/13 was rais...) |
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==BT Post Incident Review==
'''Issue 1 Date: 7th June 2013
IMT23989/13 21CN MULTI SERVICE: NATIONWIDE: LOSS OF SERVICE (31/05/2013)'''
Our original status post: http://s.aa.net.uk/1804
At 16:20 on the 31st May, Loss of management alarms were presented against the core router at Stepney and IMT23970/13 was raised. Several automated incidents were also generated against connected equipment, but no service impact was identified at this stage. A technical bridge was established to try and identify the reason for the loss of management to the core router. Whilst investigations were ongoing, the core router experienced a non-graceful route processor failover at 18:39 causing a Loss of Service to 45,000 customers for a few minutes....
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