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This is the support site for Andrews & Arnold Ltd, a UK Internet provider. Information on these pages is generally for our customers but may be useful to others, enjoy!

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==DSL Related==
;DSL:Digital Subscriber Line
;ADSL:AsynchronousAsymmetric Digital Subscriber Line
;VDSL:Very-high-bit-rate Digital Subscriber Line
;FTTC:Fibre to the Cabinet
 
==BT Fault Terms==
 
See also BT's jargon buster at https://www.openreach.co.uk/orpg/home/products/serviceproducts/orderandfaulttracker/faulthandling/faulttrackerjargonbuster.do
 
;BBCR:BroadBand Customer Reporting (BT)
;CP:Communications Provider
;ELF:Early Life Failure - A fault soon after an install
;CDTA:Conscious Decision To Appoint - force booking aan Openreach engineer
;FTR:Fault Threshold Rate - The speed at which the line is considered at fault
;DP:Distribution Point
;AI:Action Item
;WAC:Work Allocation Controls (team)
;PONR:Point of NowNo Return - ege.g. when an engineer is booked and cannot now be cancelled.
;PCP:Primary Cross-connect Point
;PEW:Planned Engineering Works
;RA:Rate Adaptive
;REIN:Repetitive Electrical Impulse Noise
;FaultReportAdvised C:The result after running a PSTN line test. Usually Y or N, bur C means test Inconclusive/ Not Completed - Fault Report may be raised if CP believes there is a problem on BT network charges may be incurred if the fault is subsequently shown to be off BT network
;RWT:Right When Tested
;SIN:Supplier Information Note [BT]
;SMTPSMPF:Shared Metallic Path Facility
;SP:Service Provider (ege.g. AAISP)
;SSFP:Service Specific Front Plate
;TPM:Tie Pair Modify - The cable from the MDF (main distribution frame) to the DSLAM port is replaced
;TSO:Technology Service and Operations - a department within BT
;WLR:Wholesale Line Rental
;NTE:Network Termination Equipment
 
==BT Fault Locations==
 
See also BT's jargon buster at https://www.openreach.co.uk/orpg/home/products/serviceproducts/orderandfaulttracker/faulthandling/faulttrackerjargonbuster.do
 
;CA:Fault located at Customer Apparatus
;DT:Diagnostic Test required to establish fault
;LCP:Link Control Protocol
;[[L2TP]]:Layer 2 Tunneling Protocol
 
==Other==
;IRC:Internet Relay Chat - an online chat room, AAISP have one, see the contact page. You can talk to staff and customers