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This is the support site for Andrews & Arnold Ltd, a UK Internet provider. Information on these pages is generally for our customers but may be useful to others, enjoy!

Glossary: Difference between revisions

416 bytes added ,  30 October 2017
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m (→‎BT Fault Terms: clean up, typos fixed: eg → e.g. (2), a Openreach → an Openreach)
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==DSL Related==
;DSL:Digital Subscriber Line
;ADSL:AsynchronousAsymmetric Digital Subscriber Line
;VDSL:Very-high-bit-rate Digital Subscriber Line
;FTTC:Fibre to the Cabinet
 
==BT Fault Terms==
 
See also BT's jargon buster at https://www.openreach.co.uk/orpg/home/products/serviceproducts/orderandfaulttracker/faulthandling/faulttrackerjargonbuster.do
 
;BBCR:BroadBand Customer Reporting (BT)
;AI:Action Item
;WAC:Work Allocation Controls (team)
;PONR:Point of NowNo Return - e.g. when an engineer is booked and cannot now be cancelled.
;PCP:Primary Cross-connect Point
;PEW:Planned Engineering Works
;RWT:Right When Tested
;SIN:Supplier Information Note [BT]
;SMTPSMPF:Shared Metallic Path Facility
;SP:Service Provider (e.g. AAISP)
;SSFP:Service Specific Front Plate
 
==BT Fault Locations==
 
See also BT's jargon buster at https://www.openreach.co.uk/orpg/home/products/serviceproducts/orderandfaulttracker/faulthandling/faulttrackerjargonbuster.do
 
;CA:Fault located at Customer Apparatus
;DT:Diagnostic Test required to establish fault