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This is the support site for Andrews & Arnold Ltd, a UK Internet provider. Information on these pages is generally for our customers but may be useful to others, enjoy!

Home::1: Difference between revisions

Home::1 (view source)

Revision as of 06:47, 11 August 2023

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=Quota=
The Home::1 has a quota amount per month which you choose when ordered and can change during the life of the service. There is also a quota bonus of half of the unused quota from the previous month being added to the next. When the quota is reached the line will go slow and use quota from the next month or it can be set to automatically apply a top-up (and charge for it) More details below... (We used to have an option to block lines when quota was reached, but this was removed in June 2022)
 
Multiple lines at the same location and on the same login can be bonded for speed & resilience, the quota is shared between them - see below for more details.
The Home::1 has a quota amount per month, either 150GB, 250GB, or 350GB. When the quota is reached various things could happen such as the line being blocked, the service set to go slow or for the system to automatically apply a 50GB top up (and charge for it) More details below...
 
The 1TB tariff is different - you cannot top up or block the line, nor can you balance quota between multiple lines; instead, they go slow automatically when the quota is used up.
 
==How to Change the monthly quota==
You can regrade through httphttps://www.aa.net.uk/broadband/regrades-moves/ -regrade A change in tariff would take effect from the following calendar month.html
A change in tariff would take effect from the following calendar month.
 
==Topping up before the quota runs out==
If the top up Action is set to Slow or Block, then when you have less than 50GB remaining a Top up button will be shown on the Control Page. Clicking this will add 50GBmore usage and will invoice for it. AnyFrom unusedSeptember usage6, from2017 a top -up ison carriedHome::1 overand toSoHo::1 thedoes nextnot expire. It continues until you have used it monthall.▼
[[File:Topup50GB.png|none|frame|Top up button]]
 
▲If the top up Action is set to Slow or Block, then when you have less than 50GB remaining a Top up button will be shown on the Control Page. Clicking this will add 50GB and will invoice for it. Any unused usage from a top up is carried over to the next month.
 
The top up is paid for by a separate Direct Debit and lasts to the end of the following month, or until used up.
 
==How to view remaining Quota==
It can be viewed from the [httphttps://control.aa.net.uk/login-clueless.html controlControl pagesPages], and also by viewing the front page of the main web aa.net.uk site from your Home::1 line, it will look a little like this:▼
 
The figure on the homepage is a real time counter of the usage, this may differ slightly from the stats on the [httphttps://control.aa.net.uk/login-clueless.html Control Pages] as the control pages uses data that is only updated hourly.▼
▲It can be viewed from the [http://aa.net.uk/login-clueless.html control pages], and also by viewing the front page of the main web aa.net.uk site from your Home::1 line, it will look a little like this:
 
The quota figure on the homepage can also be viewed as an svg image using the URL: https://quota.aa.net.uk you can request a json or plain text version too, eg:
[[File:H1Quota.png|300px|Remaining quota]]
<SyntaxHighlight lang=bash>
 
curl -L https://quota.aa.net.uk --header "Accept: application/json"
▲The figure on the homepage is a real time counter of the usage, this may differ slightly from the stats on the [http://aa.net.uk/login-clueless.html Control Pages] as the control pages uses data that is only updated hourly.
curl -L https://quota.aa.net.uk --header "Accept: text/plain"
wget https://quota.aa.net.uk --header="Accept: application/json" -q -O -
wget https://quota.aa.net.uk --header="Accept: text/plain" -q -O -
</SyntaxHighlight>
 
==Usage Tracking==
 
==Quota Warnings==
We can send an email when the quota reaches a certain point. You can edit this on the [httphttps://control.aa.net.uk/login-clueless.html Control Pages]. We'll then also email when the quota runs out. (as of June 2022)
[[File:Clueless-quotawarn.png|none|frame|Quota warn option]]
 
==Quota Top up Options==
The [httphttps://control.aa.net.uk/login-clueless.html Control Pages] will show you your quota, and remaining usage as well as a couple of options that you can set.
 
[[File:Homeq-quota-options.png|none|frame|Home ::1 Quota settings on Control Pages]]
|-
!Block
|This option was removed in June 2022 and lines set to go slow instead.
|You will be redirected to our portal
|
|From our portal you can purchase Top up
|-
!Slow
|The line speed will be capped, the speed depends on the tariff. For 100GB1TB users the slow mode will now be around 330kbit3Mb/s and for 200GB10TB users it will be around 660kbit30Mb/s. The idea is that at that speed you could not use the whole of the coming month's quote even flat out. Usage during this time will come out of next month's quota.
|You can top up from the Control Pages (see belowabove)
|-
!Auto-bill
|When the quota is reached, the system will issue a 50GB250GB top up and will invoice for it. (Mandatory for bonded/multi line services)
|n/a (It's automatic)
|}
==Quota on Bonded/Multi-line Home::1 Lines==
===Overview===
The Home::1 tariff is usually for a single line, but we do allow multiple lines on a Home::1 tariff which means that traffic can be bonded to increase the throughput (speed) and resilience.
 
*Multiple lines on Home::1 lines need to be on the same login (e.g. example@a)
Multiple lines on Home::1 are set to Auto Bill - this will allow balancing to work. The monthly quota is only applied to Line 1, and automatic balancing will ensure that the additional lines are automatically topped up as needed from the quota on line 1. In other words, the monthly quota (e.g. 200G) is set on Line one, and then shared across the other line(s).
*They will all be given a different line number (e.g. example@a.1, example@a.2 etc.).
*Each line needs its own Quota, these can be different amounts. (Previously we had allowed a line to have zero quote, but this has changed)
*Automatic quota balancing will ensure that the total quota is automatically shared as needed
 
===Balancing===
QuotaWhilst iseach calculated per-line, buthas sharedits betweenown allquota, lines inwhenever a bondedline in the set. Thereruns out of quota there is a process called "balancing", which takes the total quota for the bonded set, and splits it equally between the lines in the set.
 
When your quota is reset at the beginning of each month, the balancing process runs; if you have 2 lines and 100GB quota, each line will get 50GB quota assigned.
 
Whenever a line in the set runs out of quota, balancing is run again to take quota from lines that haven't yet run out and pass it to the lines that have run out.
 
From a user's perspective, this means that you don't get auto topped-up until you have completely run out of quota across your set of lines. However, there can be confusing states where (e.g.) you have a total of 25GB quota left, shown to you as line 1 having 20GB quota and line 2 having 5GB quota. Don't panic; when the line with 5GB quota runs out of quota completely, balancing will kick in and adjust the situation.
AA-Andrew
autoreview, Bureaucrats, editor, Interface administrators, reviewer, Administrators
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