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This is the support site for Andrews & Arnold Ltd, a UK Internet provider. Information on these pages is generally for our customers but may be useful to others, enjoy!
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==Server Details==
Server: irc.
TLS: enabled and enforced
Channel: #A&A
Port: 6697
Web-based client:
https://webirc.aa.net.uk
==Getting
Staff do take part in the
Staff generally have names starting '''AA-'''.<br />
It helps to say ''''staff tech'''', ''''staff sales'''' or ''''staff accounts'''' as this will flag up to people in those departments that you need help. Staff may not always reply instantly, so please wait around for a few minutes for a response.
==Personal & Confidential Information==
It is important to note that the IRC servers are purposefully not on networks ran by Andrews & Arnold Ltd., and chat and private messages can be logged (even if you use SSL to the server). Therefore, do not use IRC to send confidential information such as passwords etc. as they can be read by other people.
=Using the Web based IRC Client=
Pick a nickname, and then click Start. You will then be in the main IRC Channel with all the other staff and customers. At this point you may ask for staff or simply ask a question to whole channel.
==Private Messages==
It is often better to send a private message to a member of staff rather than posting your details to the main channel where everyone can read it. You can send someone a Private
[[File:IRC-PrivateMessage.png|none|frame|Click a person to Message them]]
[[File:IRC-PrivateMessageNotification.png|none|frame|New Private Message]]
===Mobiles===
If you're on mobile, you may need to open up the side menu/pane thing to see the tabs.
[[File:Mobile-irc-menu.jpg|300px|mobile menu hidden here]]
If you use the web client a lot, then you may wish to enable 'Desktop Notifications' if your browser supports it. This is a setting found under the 'cog' icon on the top/right.
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