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IRC: Difference between revisions
→Private Messages: elabourate that Private Message == PM
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==Server Details==
Server: irc.
TLS: enabled and enforced
Channel: #A&A
Port: 6697
Web-based client:
https://webirc.aa.net.uk
==Getting
Staff do take part in the
Staff generally have names starting '''AA-'''.<br />
It helps to say ''''staff tech'''', ''''staff sales'''' or ''''staff accounts'''' as this will flag up to people in those departments that you need help. Staff may not always reply instantly, so please wait around for a few minutes for a response.
It is important to
=Using the Web based IRC Client=
Pick a nickname, and then click Start. You will then be in the main IRC Channel with all the other staff and customers. At this point you may ask for staff or simply ask a question to whole channel.
▲==Personal & confidential information==
▲It is important to know that the IRC servers are purposefully not run by Andrews & Arnold Ltd, chat and even private messages can be logged (even if you use SSL to the server). Therefore, do not use IRC to send confidential information such as passwords etc as they can be read by other people.
==Private Messages==
It is often better to send a private message to a member of staff rather than posting your details to the main channel where everyone can read it. You can send someone a Private
[[File:IRC-PrivateMessage.png|none|frame|Click a person to Message them]]
[[File:IRC-PrivateMessageNotification.png|none|frame|New Private Message]]
===Mobiles===
If you're on mobile, you may need to open up the side menu/pane thing to see the tabs.
[[File:Mobile-irc-menu.jpg|300px|mobile menu hidden here]]
If you use the web client a lot, then you may wish to enable 'Desktop Notifications' if your browser supports it. This is a setting found under the 'cog' icon on the top/right.
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