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This is the support site for Andrews & Arnold Ltd, a UK Internet provider. Information on these pages is generally for our customers but may be useful to others, enjoy!

Incoming VoIP Features: Difference between revisions

Incoming VoIP Features (view source)

Revision as of 12:59, 4 September 2020

141 bytes removed ,  4 September 2020
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Removing reverence to Special, "unsupported" tag feature:
(Add more information about tags)
m (Removing reverence to Special, "unsupported" tag feature:)
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===ACR===
*Anonymous Call Reject - callers who withheld their number will have a message played to them and call will be rejected. Call *114 to hear that message, and *113 to record your own message. An alternative way of handling Anonymous calls is to not reject them on the account's control panel and, if ''all'' configured targets reject Anonymous calls, and you have voicemail enabled, then Anonymous calls will go direct to voicemail.
*Anonymous Call Reject - callers who withheld their number will be rejected
 
===Voicemail===
 
===SIP Phone===
*You can register multiple sip phones to our server., and calls will be sent to all registered sip phones.
 
 
===Tag===
The Tag is 4 characters that will be prefixed to the numbercaller's name field and (perhaps) shown on your phone's display (depending on whether your phone's display shows caller's number, caller's name, or both), this can be used to help identify the number the caller called. E.g., the tag could be set to ''Sale'' or ''Tech'', and then you'll know what type of call you are receiving.
 
[[File:Snom715-Tag-Screenshot.png|none|frame|The tag is set to 'aTag']]
 
It's worthwhile checking that your local equipment can cope with your chosen tag. For example a phone with a seven segment display will have difficulty with some alphabetic characters, and some phones can only display 12 characters (and a typical UK phone number is 11 characters) so you'll lose some characters.
 
 
'''Special, "unsupported" tag feature:'''
If you forward a VoIP number to another number such as your mobile (using the Also Rings), the CLI presented to your mobile will be the callers number. You won't know if this is a redirected call or not. There is a hidden feature where by we can add a prefix to the CLI.
 
In the 'tag' box, set it to N= (e.g. 2=), then the CLI will be sent as +11N (in our example, +112) followed by the number calling. This way you will be able to tell that the incoming call is one being redirected from your VoIP number and you still get the CLI of the caller.
 
(This feature was added 2017-04-20, but may be removed or improved)
 
===Your Server===
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