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Incoming VoIP Features: Difference between revisions
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===Also Ring===
These are up to 10 other numbers that we'll send the call to. They can be other numbers you have with us, or can be any other number. eg mobiles, international etc - any number which you can normally dial from your account. The charge for the call will be the same as if you were dialling the call normally from your account.
===Call Gate - IVR===
Simple Call Gates are supported, where by a number can be called and a message played back such as 'Please press 1 for Sales, 2 for support...'. The system will then put the call to a corresponding number.
To set this up:
*Set the 'Main' number can to always to go voicemail, or to go to voicemail after an amount of time.
*Fill in some of the Also-rings to go to the DDI of the various targets you want
*Enter a 'fail' number, as this will be used as the default number to call if no digits are keyed by the caller
*Register a phone to the 'Main' number, dial 1571 and record your 'Please press 1 for Sales, 2 for support...' message
This then works as follows, once the caller has called in and has been answered with the voicemail message, the user can key a digit. If there is an also ring number set up for the corresponding digit then the call is put through to that number as a divert.
If there is a fail number set up as well as some also ring numbers then the fail number is used as a default if no digits are keyed. If there is a fail and no also ring then the fail number is used immediately after the announcement. - this then works as a greeting before a call is put through to phones.
=Outgoing Tab Features Overview=
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