KBD: Difference between revisions

KBD (view source)

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#Click on the 'Knoweldge Based Diagnostics' button, and follow the instructions from there}} ===Availability=== [[File:kbd-mso.png\|none\|frame\|KBD reports there is a Major Service Outage affecting this line]]▼ *On BT based ADSL, FTTC and FTTP circuits ==Information== KBD is a tool provided by BT, results can vary, but BT require us to run a KBD before reporting a fault. It can be useful in identifying faults, but often it will say no fault found even when there is. It can detect if there is a phone line fault and may suggest reporting it to 'OR' (Openreach). In this case, report the fault to the phone line provider. ==Examples== ▲[[File:kbd-mso.png\|none\|frame\|KBD reports there is a Major Service ~~Outage~~Failure affecting this line, BT will already on the case in fixing it]] [[File:Kbd-loss.png\|none\|frame\|This was a line below the fault threshold rate (i.e., slow). We'd report a fault after doing the standard tests]] [[Category:Line Tests]]