Out of Hours Help: Difference between revisions

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==Support Hours==
==Support Hours==
General support hours is 8-6 Monday through to Friday.
As of April 2015, general support hours is 8-6 Monday through to Friday. Staff canbe contacted via phone, email, IRC, SMS...


==Contact out of hours:==
==Contact out of hours:==

Revision as of 08:49, 20 March 2015

Support Hours

As of April 2015, general support hours is 8-6 Monday through to Friday. Staff canbe contacted via phone, email, IRC, SMS...

Contact out of hours:

Some staff do keep an (unofficial) eye on things out of hours and you may be able to get hold of someone in the following ways:

Major Outages (MSO)

If you think there is a major service outage and staff should be informed, then please see MSO page on the main AAISP web site which explains how you can wake up staff. (They may already be awake, aware and fixing issues :-) )