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SFI: Difference between revisions
Could be a woman who comes to fix the tumble drier
(Created page with "==SFI: Special Faults Investigation engineers== Special Faults Investigation is a term that used to be used for a higher level of faults engineers within BT that would be cal...") |
(Could be a woman who comes to fix the tumble drier) |
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==Why is BT SFI a broken concept?==
The best way to explain this is an analogy. Imagine you rent a tumble drier (or if you prefer consider you bought it and it is under warranty). If it breaks a
Now, it would not be that unreasonable for them to say "If we come out and find the tumble drier is fine but the problem was in fact a fault in your washing machine, say not spinning the water out, which is why the tumble drier could not work, we'll charge a callout fee". That would not be too bad, though £160 would be a huge call out fee.
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