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SIP Audio Problems: Difference between revisions

SIP Audio Problems (view source)

Revision as of 11:05, 11 October 2022

22 bytes added ,  11 October 2022
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→‎Things to figure out
== Things to figure out ==
Dealing with audio problems can be tricky, we need to identify as much detail about when the problems happens to aid investigation.
* Exactly how is audio affected? gaps, garbled, delayed, silence after a few minutes, etc.▼
* Is the audio problem heard on call recordings - this feature can be enabled on the control pages
** Our call recording software has a large jitter buffer and rearranges out of order packets, so bear in mind it is possible for a garbled call to have a perfect call recording.▼
* Is the audio problem only on incoming or outgoing calls, or on both?
* Is the audio problem present on 'internal to A&A' calls - eg, if you call another A&A number such as our technical support. Or is it only affecting calls that are sent outside of A&A▼
* Does it affect calls to/from BOTH mobiles and landlines, or just one?
* If only mobiles, is it specific to a particular carrier, eg onle EE, or Three, etc▼
* Is the audio problem heard on both sides of the call, or just one? Which side?▼
* Test the above multiple times so as to be sure.
* If problem is outbound, then A&A Support can provide details on how to test making calls via the different upstream carriers that we use.▼
 
{| class="wikitable"
|+ SIP Audio problems, things to figure out
|-
! Question !! More info
|-
▲*| '''Exactly how is audio affected?''' || gaps, garbled, delayed, silence after a few minutes, etc.
|-
▲**| '''Heard on call recordings?''' || this feature can be enabled on the control pages Our call recording software has a large jitter buffer and rearranges out of order packets, so bear in mind it is possible for a garbled call to have a perfect call recording.
|-
| '''Just incoming or outgoing calls,''' || ...Or on both? Knowing the direction us useful
|-
▲* Is the audio problem present on| '''internal to A&A' calls -OK?''' eg,|| if you call another A&A number such as our technical support. Or is it only affecting calls that are sent outside of A&A
|-
▲*| '''BOTH mobiles and landlines''' || If only mobiles, is it specific to a particular carrier, eg onle EE, or Three, etc
|-
▲*| Is the audio problem heard on'''Are both sides of the call, affected''' || or just one? Which side?
|-
▲*| '''If problem is outbound,...''' then|| A&A Support can provide details on how to test making calls via the different upstream carriers that we use.
 
|}
 
== Things to investigate ==
AA-Andrew
autoreview, Bureaucrats, editor, Interface administrators, reviewer, Administrators
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Retrieved from ‘http://support.aa.net.uk/Special:MobileDiff/16112’