Jump to content

This is the support site for Andrews & Arnold Ltd, a UK Internet provider. Information on these pages is generally for our customers but may be useful to others, enjoy!

SIP Audio Problems: Difference between revisions

m
(→‎Advanced troubleshooting: it's not markdown ;))
(One intermediate revision by one other user not shown)
! Type !! Typical Cause !! Typical fix
|-
| '''No audio''' || On mute, handset loose cable?! Firewall/NAT blocking traffic || Investigate firewall/NAT/ALG
|-
| '''Short silent gaps''' || Packet loss || Check internet quality
* (if non-A&A internet) Try a different Internet connection, including using a different ISP
* Try non-NAT
* -Disable/Enable any SIP ALG on the broadband router - if it's a feature
* If it's only the incoming audio that is broken, look for the jitter buffer setting on the SIP device and increase it bit by bit.
 
autoreview, Bureaucrats, editor, Interface administrators, reviewer, Administrators
12,270

edits