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This is the support site for Andrews & Arnold Ltd, a UK Internet provider. Information on these pages is generally for our customers but may be useful to others, enjoy!
(→Advanced troubleshooting: it's not markdown ;)) |
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! Type !! Typical Cause !! Typical fix
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| '''No audio''' || On mute, handset loose cable?! Firewall/NAT blocking traffic || Investigate firewall/NAT/ALG
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| '''Short silent gaps''' || Packet loss || Check internet quality
* (if non-A&A internet) Try a different Internet connection, including using a different ISP
* Try non-NAT
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* If it's only the incoming audio that is broken, look for the jitter buffer setting on the SIP device and increase it bit by bit.
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