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This is the support site for Andrews & Arnold Ltd, a UK Internet provider. Information on these pages is generally for our customers but may be useful to others, enjoy!
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! Type !! Typical Cause !! Typical fix
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| '''No audio''' || Firewall/NAT blocking traffic || Investigate firewall/NAT/ALG
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| '''Short silent gaps''' || Packet loss || Check internet quality
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| '''Audio garbled''' || Internet quality || Check jitter and quality of internet connection
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| '''No audio after a few minutes''' || Firewall/NAT/session timeouts || Investigate firewall/NAT/ALG
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