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This is the support site for Andrews & Arnold Ltd, a UK Internet provider. Information on these pages is generally for our customers but may be useful to others, enjoy!

Slow ADSL Speed Checks: Difference between revisions

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==Finding your current Line Speed==
 
The sync rate is the speed that your router is connected at to the exchange. You can check the line rate of your line by using the [[Status_TestsStatus Tests]] from the Control Pages.
 
The bits of information to look for are:
*[http://www.speedtest.net Speedtest.net Speed Tester]
*[http://www.thinkbroadband.com/speedtest.html Think Broadband Speed Tester]
 
==Time Related Slow-ness==
If the sync speed is good, but the speed tests are slow it is a good idea to run speed tests are various times of the day and evening. For example, it may only be slow in the evening but can run at full speed in the mornings. This can help AAISP support diagnose a congestion related problem.
 
 
==TalkTalk Speed Test Results==
The 'GetSpeedTestResults' test on the Control Pages for TalkTalk lines will display the historical speed tests for the line when using TalkTalk's speed tester at [http://internet-speedtest.net internet-speedtest.net]. When you use this tester be sure to put your number in the box at the end without spaces. TalkTalk would like you to run the test at least 3 times, at various times of the day.
 
[[File:Speedtest-button.png|none|frame|Link to speedtest|link=http://internet-speedtest.net]]
 
The speedtest button on the control pages will take you to the test page.
 
[[File:Clueless-GetSpeedTestResults.png|none|frame|Example Speed tests results. The figures are in Kb/s...]]
Example result:
 
==Time Related Slow-ness==
[[File:Clueless-GetSpeedTestResults.png|border]]
If the sync speed is good, but the speed tests are slow it is a good idea to run speed tests are various times of the day and evening. For example, it may only be slow in the evening but can run at full speed in the mornings. This can help AAISP support diagnose a congestion related problem.
 
The speed figures are in Kb/s...
 
 
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