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This is the support site for Andrews & Arnold Ltd, a UK Internet provider. Information on these pages is generally for our customers but may be useful to others, enjoy!

Slow ADSL Speed Checks: Difference between revisions

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First of all, you want to find out what speed the line should be capable of. The availability checker on the bottom left of [http://aa.net.uk aa.net.uk] will give an estimate as to what your line should be capable of. If your speed is lower than what the availability checker suggests, then there is a problem to be investigated.
 
==Finding your current SyncLine RateSpeed==
 
The sync rate is the speed that your router is connected at to the exchange. You can check the line rate of your line -by this isusing the speed[[Status_Tests]] of the line as reported to us byfrom the back-haulControl providerPages.
 
The bits of information to look for are:
 
[[File:Ftb.png|none|frame|DSL Status test showing below fault threshold rate]]
 
Example:
[[File:Linerate-slow.png|none|frame|This one has a rate of 338k - something is wrong!]]
 
Here the line is at 338K. That is slow, and indicates a problem.
 
==Testing the Speed of the Line==
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