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This is the support site for Andrews & Arnold Ltd, a UK Internet provider. Information on these pages is generally for our customers but may be useful to others, enjoy!

Slow FTTC: Difference between revisions

Slow FTTC (view source)

Revision as of 13:00, 12 June 2023

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Things to do if you have '''slow FTTC''':
#Disable WiFi and check speed with a wired connection
#Take a look at our [http://clueless.aa.net.uk/congestion.cgi Congestion Report] - see if it's a wider issue that AAISP are already aware of
#Go through the [[FTTC Checks]]
#Check the CQM Graphs, to see if it is slow due to lots of traffic
# Is your line actually slow? Other issues caused by services such as DNS or the device itself can cause things to ''appear'' slow without actually being slow! Double check with other people in the property that they are experiencing the same.
# If you are having trouble narrowing down culprits, or you are seeing unusual usage [https://control.aa.net.uk/ on your Control Page graphs], then we would suggest contacting Support, who can perform a traffic dump for you. This traffic dump can only be done in realtime and not historically. '''Our traffic dumps can only be performed with prior permission, and will only capture the packet headers, not the content.'''
# Ask us about testing with ''''iperf'''' - as this is generally better than http speed test websites. See: https://support.aa.net.uk/Windows_iperf3
#Contact Support for further assistance.
 
AA-Andrew
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