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Slow FTTP: Difference between revisions
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== I have a slow FTTP connection ==
If your FTTP service is slow, eg a speed test is not reporting expected speeds, then try these:
# Use our '''speed test''' and some other 3rd party ones to check up and download speeds: https://speedtest.aa.net.uk https://www.fast.com- try tests at different times of the day as this can help track 'peak time congestion' - note - many http speed testers are not very good for testing 1G connections - to always take results with a pinch of salt
# Try a '''wired connection''' from your computer instead of WiFi to rule out any WiFi problems.
# '''Check/swap the cable''' between the ONT (The Openreach/CityFibre unit that the fibre connects to) and your router - ensure it's a '''8-wire''' CAT5 or CAT6 cable - not one with 4 wires as these will run at 100M and not 1G.
# '''Ensure the router is capable of the speed''' of the circuit - eg, maybe you have a 1G service but an older router? - let us know the model you are using▼
# Check the '''CQM Graphs''', via the Control Pages, to see if it is slow due to lots of traffic.
# Ask us about testing with ''''iperf'''' - as this is generally better than http speed test websites.
# Try a '''laptop/PC plugged directly in to the ONT''' instead of using your router - set up a new network connection of type PPPoE and use your xxx@a login and password to connect, and run a speed test. see: [[PPPoE_on_a_Computer]] for more help on this.
# Try a different computer/device
▲# '''Ensure the router is capable of the speed''' of the circuit - eg, maybe you have a 1G service but an older router?
# Try a '''power cycle''' of the Openreach/CityFibre ONT
# ...get in touch.
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