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Slow FTTP: Difference between revisions
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Here is some steps to take if you have problems with your FTTP service.
== I may have packetloss ==▼
Packetloss can be seen in a number of ways, check the following to see if the location can be narrowed down to something specific:▼
#Ping your router's LAN IP - this will be the 'default gateway' your computers use - eg, could be something like 192.168.1.1 - if you have loss pinging your local router, check with a wired connection direct in to the router...▼
#Check the CQM Graphs on the A&A Control pages▼
#Ping the A&A endpoint IP: <SyntaxHighlight inline> ping 81.187.81.187</SyntaxHighlight>▼
#ping somewhere on the internet, eg <SyntaxHighlight inline> ping 8.8.8.8</SyntaxHighlight> and <SyntaxHighlight inline> ping bbc.co.uk</SyntaxHighlight>▼
Get in touch with us about what you find.▼
[[File:FTTP-loss.png|frame|none|Packet loss]]▼
== I have a slow FTTP connection ==
# Try a different computer/device
# Try a '''power cycle''' of the Openreach/CityFibre ONT
#Check for '''packet loss''' - see below.
# ...'''get in touch'''.
* '''Run a test:-'''
*# Our Control Page will allow you to run an 'End to End' test, this may if Openreach's systems detect a fault, in which case, do get in touch. eg: <tt>GTC_FTTP_SERVICE_1005 Possible fault in the Openreach network.</tt>
▲Packetloss can be seen in a number of ways, check the following to see if the location can be narrowed down to something specific:
▲#Ping your router's LAN IP - this will be the 'default gateway' your computers use - eg, could be something like 192.168.1.1 - if you have loss pinging your local router, check with a wired connection direct in to the router...
▲#Check the CQM Graphs on the A&A Control pages
▲#Ping the A&A endpoint IP: <SyntaxHighlight inline> ping 81.187.81.187</SyntaxHighlight>
▲#ping somewhere on the internet, eg <SyntaxHighlight inline> ping 8.8.8.8</SyntaxHighlight> and <SyntaxHighlight inline> ping bbc.co.uk</SyntaxHighlight>
▲Get in touch with us about what you find.
▲[[File:FTTP-loss.png|frame|none|Packet loss]]
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