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Slow FTTP: Difference between revisions
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→I have a slow FTTP connection
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* '''Run a test:-'''
*# Our Control Page will allow you to run an 'End to End' test, this may if Openreach's systems detect a fault, in which case, do get in touch. eg: <tt>GTC_FTTP_SERVICE_1005 Possible fault in the Openreach network.</tt>
==Slow CityFibre since migrating==
We have seen CityFibre connections limited to say 500M when they have been migrated over to us. This could be due to the previous service being a 500M service and CityFibre's systems not updating the profile/bandwidth for the circuit. This can be tested with connecting a PC to the ONT and setting [[PPPoE_on_a_Computer]] - if around 500M is the maximum then let us know. The fix is for CityFibre to re-provision the ONT, which we can request.
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