Slow Speed Faults: Difference between revisions

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AA-James

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(Still Under Construction) This page is to help customers diagnose a slow speed problem on their line. Please see our [http://aa.net.uk/broadband-speed.html broadband speed code of practice] =Tests to run= ==Look at the CQM Graphs== The [[CQM Graphs]] can show visually the quality of your line and can help diagnose problems. the [[CQM Graphs]] page on the wiki has examples and help. ==Ping== Run some pings to our PPP endpoint - 81.187.81.187, run at least 100, and either look for loss in the final statistics, e.g.: ping -c 100 81.187.81.187 PING81.187.81.187 (81.187.81.187) 56(84) bytes of data. 64 bytes from 81.187.81.187: icmp_seq=1 ttl=49 time=11.0 ms ... 64 bytes from 81.187.81.187: icmp_seq=100 ttl=49 time=11.6 ms --- 81.187.81.187 ping statistics --- 100 packets transmitted, 100 received, 0% packet loss, time 99160ms rtt min/avg/max/mdev = 10.433/10.951/14.150/0.411 ms This shows 100 pings sent with no loss, and an average time of 10.951 milliseconds - this is a good line. ==Speed Testers== '''TalkTalk Wholesale:-''' For TalkTalk Wholesale Customers, please run the speed tester at [http://internet-speedtest.net/ internet-speedtest.net] (and submit your line number once complete). Please run this test at least 3 times, and preferably during various times of the day/evening Please enter your line number without any spaces! These results will then be available to AAISP staff as well as TalkTalk Wholesale staff. '''BT Wholesale:-''' please run the speed tester at [https://speedtest.btwholesale.com speedtest.btwholesale.com] Please also use our speedtester [https://speedtest.aa.net.uk speedtest.aa.net.uk] and let us know the results. Please do run the various speed testers at different times of day, as this can help determine if there is congestion at peak times. -Bear in mind that online speed testers are not always 100% accurate, and should be used with a bit of caution. Also, run the speed tested on a wired connection rather than wifi, and without any other traffic happening on the line. ==Traffic Capture== If your service is slow due to huge amounts of other traffic then do a Traffic Dump from the control pages to see what the traffic is. =FTTC Speed Faults= ==Fault Thresholds== {\| class="wikitable" !Sync Speed !Fault Threshold Rate \|---- \|40Mbit/s downstream 10Mbit/s upstream \| <15Mbit/s \|---- \|40Mbit/s downstream 2Mbit/s upstream \| <15Mbit/s \|---- \|15Mbit/s downstream 2Mbit/s upstream \| <5Mbit/s \|---- \|} ==What could be the cause?== ==Things to improve speed== =FTTP Speed Faults= ==Fault Thresholds== {\| class="wikitable" !Sync Speed !Fault Threshold Rate \|---- \|40Mbit/s Downsteam 15Mbit/s Upstream \|rowspan="7"\| For all speed combinations at both 40 and 100Mbit/s < 12Mbit/s Standard Rate < 16Mbit/s Elevated Rate \|---- \|40Mbit/s Downsteam 10Mbit/s Upstream \|---- \|40Mbit/s Downsteam 2Mbit/s Upstream \|---- \|100Mbit/s Downsteam 30Mbit/s Upstream \|---- \|100Mbit/s Downsteam 15Mbit/s Upstream \|---- \|100Mbit/s Downsteam 10Mbit/s Upstream \|---- \|100Mbit/s Downsteam 2Mbit/s Upstream \|---- \|} ==What could be the cause?== ~~==Tests to run==~~ ==Things to improve speed== =BT 21CN (ADSL2+) Speed Faults= ==Fault Thresholds== {\| class="wikitable" !colspan="2" \|WBC Standard (non premium) \|---- !ADSL Sync speed !Throughput \|---- \|0 to 288kbit/s \|100kbit/s to 250kbit/s \|---- \|288kbit/s to 576kbit/s \|100kbit/s to 500kbit/s \|---- \|576kbit/s to 1152kbit/s \|400kbit/s to 1000kbit/s \|---- \|1152kbit/s to 2272kbit/s \|800kbit/s to 2000kbit/s \|---- \|2272kbit/s to 4544kbit/s \|1200kbit/s to 4000kbit/s \|---- \|4544kbit/s to 8128kbit/s \|2000kbit/s to 7150kbit/s \|---- \|8128kbit/s to 24384kbit/s \|4000kbit/s to 21000kbit/s \|---- \|} {\| class="wikitable" !colspan="2" \|WBC Elevated (Premium) \|---- !ADSL Sync speed ! Throughput \|---- \|0 to 288kbit/s \| 100kbit/s to 250kbit/s \|---- \|288kbit/s to 576kbit/s \| 100kbit/s to 500kbit/s \|---- \|576kbit/s to 1152kbit/s \| 400kbit/s to 1000kbit/s \|---- \|1152kbit/s to 2272kbit/s \| 800kbit/s to 2000kbit/s \|---- \|2272kbit/s to 4544kbit/s \| 2000kbit/s to 4000kbit/s \|---- \|4544kbit/s to 8128kbit/s \| 3000kbit/s to 7150kbit/s \|---- \|8128kbit/s to 24384kbit/s \| 6000kbit/s to 21000kbit/s \|---- \|} ==What could be the cause?== ~~==Tests to run==~~ ==Things to improve speed== ==Fault Thresholds== ==What could be the cause?== ~~==Tests to run==~~ ==Things to improve speed== ==Fault Thresholds== ==What could be the cause?== ~~==Tests to run==~~ Please run the speed tester at [http://internet-speedtest.net/ internet-speedtest.net] (and submit your line number once complete). Please run this test at least 3 times, and preferably during various times of the day/evening Please enter your line number without any spaces! These results will then be available to AAISP staff as well as TalkTalk Wholesale staff. ==Things to improve speed== [[Category:~~ADSL~~ Faults]]